Case Studies & Success Stories
See how companies across different sectors scale their operations, accelerate lead conversions, and automate customer relations using Indew.
92%
Average Response Time Reduction
2.4x
Increase in Pipeline Velocity
Double
Agent Outbound Capacity
+38%
Lead-to-Deal Conversions
FintechCorp Solutions
The Challenge
FintechCorp faced massive drop-offs in customer onboarding. Lead capture was disconnected, and agents manually copy-pasted leads from Facebook Ad campaigns into excel, taking up to 4 hours to initiate a follow-up call.
The Solution
They connected Facebook Lead Forms directly to Indew Lead Management and configured instant Round-Robin routing rules. Outbound calling agents were equipped with DriveOCall auto-dialers.
The Result
First-contact response times dropped to 90 seconds. Lead-to-demo booking ratios increased by 54% in the first 30 days.
"Indew automated our entire outbound workflow. What used to take hours now takes literally 90 seconds, and our lead drop-off has vanished."
— Aditya R., Head of Sales
EdTech Global Academy
The Challenge
During enrollment weeks, the support staff was overwhelmed with 10,000+ support inquiries a day regarding course syllabus, batch timings, and registration pricing.
The Solution
They deployed an AI-powered conversational chatbot via Indew's WhatsApp Business API, configuring keyword intent trees to answer 82% of common questions, while routing complex credit inquiries to human desks.
The Result
EdTech Global processed over 50,000 inquiries with a 98% satisfaction rating. Human agent workload decreased by 78%, allowing them to focus on closing institutional sales.
"Our team could never have survived enrollment season without the WhatsApp automation. It answered questions instantly and kept our customer satisfaction score at a near-perfect 98%."
— Meera J., Customer Success Director
AutoDrive Nexus
The Challenge
Sales agents spent 40% of their day manually dialing numbers, listening to busy tones, and typing notes. Customer details were locked inside static notes, leaving managers with no visibility.
The Solution
They integrated the CodeFirst Portal for central operations and configured the DriveOCall auto-dialer for automated outbound campaigns. Activity logs and call recordings were synced in real time to lead profiles.
The Result
Average talk duration doubled. Managers utilized whisper mode to coach agents on active calls, increasing closed vehicle contracts by 34% within two quarters.
"DriveOCall is a game-changer. My agents spend their time actually speaking with buyers, not managing spreadsheets. Live call recordings have transformed how we train new reps."
— Sanjay D., General Manager
Want to see similar results for your business?
Schedule a customized demo to see our platform work for your industry.