How Indew Works
From the second a prospect interacts with your brand to the final closed deal, discover how our automation engine streamlines your operational pipeline.
Omnichannel Capture
Connect all your prospect endpoints. Indew automatically catches incoming enquiries from WhatsApp Business APIs, Facebook & Instagram lead ads, Google forms, static landing pages, and external CRM webhooks.
Features included:
- Real-time webhook ingestion
- Automatic source and UTM tagging
- Double-opt-in subscription handlers
- Duplicate lead prevention
AI Scoring & Qualification
Every prospect is evaluated. Our AI-driven engine scores leads based on engagement levels, profile completeness, budget, and business size, allowing sales teams to filter and prioritize hot opportunities.
Features included:
- Intent-based NLP analysis
- Configurable qualification metrics
- Custom criteria thresholds
- Interactive status updating
Instant Lead Routing
No lead is left behind. Route the qualified prospects immediately to active agents using advanced distribution methods including round-robin, geography rules, and team capacity limits.
Features included:
- Live agent occupancy matching
- SLA timing escalation alerts
- Out-of-office automated holding
- Manual reassignment in one-click
Multi-Channel Automation
Keep contacts warm. Build drag-and-drop triggers to send instant personalized WhatsApp follow-ups, scheduled emails, and event-based SMS alerts without writing a single line of code.
Features included:
- WhatsApp template compliance checks
- A/B testing campaign modules
- Delayed follow-up drip loops
- Visual workflow builder interface
Sales Analytics & Optimization
Measure what works. Track outbound agent performance metrics, call times via DriveOCall, message read ratios, conversion funnels, and aggregate team metrics directly in unified dashboards.
Features included:
- Call-time talks and logs audits
- Funnel drop-off visualization
- Live conversion ROI calculation
- Exportable stakeholder reports
Ready to automate your operations?
Construct workflow triggers, score your incoming prospects, and scale up your sales efficiency.